A contemporary of mine, Stephen Langsford, is also building an online DVD rental business, called Quickflix. Got a lot of respek for the man, and he sure does care about his customers. See here how he personally intervenes in a customer service compaint about Quickflix on the aus.dvd forum - QuickFlix run by semi-trained monkeys.
Still, I wonder if it's wise to post your work email address - stephen@quickflix.com.au - on a public forum?
Tuesday, September 14
QuickFlix and going the extra mile for customers
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