Tuesday, July 18

MySpace customer support still lousy

Another week, another lousy bit of customer relationship management from Tom and the MySpace team. Somebody writes an exploit that messes up your precious MySpace page using Flash, and instead of an email from the company with apologies and "urgent" all over it, you're left to glance-for-yourself at this little, low-key notification in your login landing page. Anybody who doesn't read and understand this note from Tom is still vulnerable to the exploit.

You wouldn't know News Corporation bought this company a while back. Perhaps to get it to treat customer relationships like they have some commercial value, it needs to be sued by, say, a big record label using MySpace to promote its artists when the label loses all the data in the artist's MySpace page due to an exploit...

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